1. What Notific is
Notific is a platform to schedule and send WhatsApp messages (reminders, notifications and alerts) from numbers you connect yourself as a linked device, through a web dashboard or our API and webhooks.
Notific is not affiliated with, sponsored or endorsed by WhatsApp or Meta Platforms, Inc. We do not use the official WhatsApp Business API. WhatsApp may limit, suspend or ban any number under its own policies, which is outside our control.
2. Your account
- You must be of legal age and able to enter into contracts, or act on behalf of a company that has authorized you.
- You are responsible for your account information, for keeping your password and API keys secure, and for everything done with them.
- You may only connect WhatsApp numbers you own or are authorized to use.
- Tell us right away if you suspect unauthorized access to your account.
3. Credits and payments
- The service runs on prepaid credits: 1 message = 1 credit. There is no subscription and no recurring charge.
- Credits never expire while your account is active.
- A credit is deducted when the message is queued. If the message fails or you cancel it before it is sent, the credit is returned to your balance automatically.
- Payments are processed by third-party gateways (for example, OnePay). We do not store your card details.
- Prices are in US dollars (USD) and include the taxes shown at checkout. We may change prices for future packs, never the value of credits you already bought.
- Credits are not money, earn no interest and are not transferable. Except where the law provides otherwise, including Colombia's Consumer Statute (Law 1480 of 2011), credit purchases are non-refundable.
4. Sending limits
To protect your number, each connected number has a daily message limit, a minimum interval between messages and a warm-up period for new numbers. Current limits are shown in your dashboard and may change over time to reduce the risk of bans.
Scheduled messages may go out a few minutes after the requested time because of these limits.
5. Your responsibilities
By using Notific you agree to:
- Only message people who have authorized you and expect to hear from you.
- Follow the Acceptable use policy, WhatsApp's terms and applicable law, including data protection rules (Colombian Law 1581 of 2012) and consumer contact rules (Law 2300 of 2023).
- Take responsibility for your message content and recipient lists. For your recipients' data, you are the data controller and Notific acts as processor.
6. API and webhooks
You may integrate Notific with your systems through our API. You must not try to bypass limits, overload the infrastructure, reverse engineer the service or resell access without a written agreement.
7. Availability
We work to keep Notific always available, but the service is provided “as is” and “as available”. There may be interruptions due to maintenance, provider outages or WhatsApp changes. We do not guarantee that any message is delivered or read.
8. Limitation of liability
To the extent permitted by law, Notific is not liable for indirect damages, lost profits, data loss, or the suspension or ban of WhatsApp numbers. Our total liability to you is limited to what you paid for credits in the three (3) months before the event giving rise to it.
9. Suspension and termination
You can stop using the service and ask us to delete your account at any time. We may suspend or close accounts that break these terms or the Acceptable use policy, especially after spam or fraud reports. If we close your account without a breach on your part, we will refund unused credits.
10. Intellectual property
The platform, the Notific brand, software and design belong to Notific. You keep all rights to your message content and grant us the permission needed to process it solely to provide the service.
11. Changes to these terms
We may update these terms. If a change is significant, we will notify you in advance by email or in the dashboard. If you keep using the service after the effective date, you accept the new version.
12. Governing law and contact
These terms are governed by the laws of the Republic of Colombia. Any dispute will first be addressed directly; if that is not possible, before the competent courts of Bogotá D.C..
Questions? Write to legal@notific.app.